Track a parcel

Track any international parcel or letter, whether it's coming to Sri Lanka, leaving it, or travelling between other countries. Enter the number from the receipt or label.

Reading your tracking number

International post numbers have 13 characters: two letters, nine digits and two letters, for example EE123456785LK. The last two letters are the country it was posted from (LK is Sri Lanka, GB is the UK, US is the USA). The first letter is the service:

Starts with	Usually means	Tracking
E	EMS express	End to end
C	Parcel (Air, SAL or Sea)	End to end in most countries
R	Registered letter or small packet	Key steps, with signature on delivery
L	Tracked small packet	Key steps
U	Small packet with a barcode	Limited, may stop after it leaves the country

Courier numbers follow each courier's own format, for example 10 digits for DHL Express or 12 to 15 digits for FedEx.

Not moving?

New numbers can take 24 to 48 hours to show the first scan.
Customs checks can hold parcels for several days with no new scans.
Sea parcels can show no updates for weeks while at sea.
If there's no update for more than 10 working days, contact the carrier you sent with and keep your posting receipt.

Tracking data comes from tracking platforms (17TRACK, Ship24 and ParcelsApp) that collect scans from thousands of post offices and couriers. Each result says which one answered. Map positions are approximate: where a scan has no exact location, it's placed at the centre of its country. Your tracking number is sent to our tracking service only to look it up. Your last five numbers are kept on this device only.